1. General Provisions
2. Contractual Relationship and Contract Conclusion
3. Registration Obligation of the User for the Use of the NL-Tools
4. Selected Content of the Transportation Contract for the Benefit of the contractual partner
5. Remuneration and Payment
6. Liability
7. Amendment of the Offer by Noblelane
8. Protection of Content, Grant of Rights of Use to NL-Tools
9. Final Provisions
10. Disclaimer regarding translations


1. GENERAL PROVISIONS
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Noblelane e.U., Dampfgasse 9/2, 1100 Wien Austria (hereinafter referred to as "Noblelane") enables its users to book transportation services via its own online platform by integrating third-party online platforms and applications for mobile devices ("apps"; all methods collectively referred to as "NL-Tools"). Noblelane’s service consists of arranging for the transportation of a user by an independent ride service provider (Transportation Service Provider or "TSP"). Noblelane arranges this business service for the user but does not in provide the actual transportation service.

These General Terms and Conditions (hereinafter referred to as “T&Cs”) are part of each agreement of the user concerning Noblelane’s arrangement of business service contracts. They also describe the details of the transportation services for which Noblelane provides the user a direct claim against a particular TSP.

Conflicting general terms and conditions of the user are hereby also contradicted in the case of confirmation letters and services accepted without condition. Any terms to the contrary shall only apply insofar as the management of Noblelane has expressly consented to this in writing.
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2. CONTRACTUAL RELATIONSHIP AND CONTRACT CONCLUSION

2.1 CONTRACTUAL RELATIONSHIP

Noblelane does not itself provide the transportation services in connection with the NL-Tools and does not do so by way of third-party agents. Noblelane only provides the user with a claim for transport against a TSP, which is independent of Noblelane.

For this purpose, Noblelane concludes the necessary agreements on its own behalf with the TSP that provide the user with a claim for transport against the TSP ("contract for the benefit of third parties", also "transportation contract for the benefit of the user"). On this basis, the user is entitled to request the transportation service and any further claims in respect of that service directly from the TSP.

Noblelane and the contractual partner only agree to the arrangement of a business service contract and not to the arrangement of the actual transportation services. The claim for compensation by Noblelane includes the compensation for arranging business services as well as the compensation distributed to the TSP for the transportation services.

2.2 CONCLUSION OF CONTRACT

By transmitting a completed booking form via the NL-Tools or by making arrangements by telephone with Noblelane, the contractual partner transmits an offer to conclude a business service contract (“ride request” of the contractual partner). The subject matter of this contract is the provision of the ride service requested by the contractual partner or NL-Tools-User.

As an initial matter, Noblelane transmits to the contractual partner an email confirmation of the details of the requested ride service that it has received. In so doing, Noblelane only confirms the receipt of the contractual partner’s ride request.

It is only by separate declaration (“booking confirmation”) by email from Noblelane that the business service contract between Noblelane and the contractual partner is concluded for the desired ride service. The contractual partner is then directly entitled vis-à-vis the TSP to request the ride service of the TSP and to assert further claims in respect of such ride service directly against the TSP.
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3. REGISTRATION OBLIGATION OF THE USER FOR THE USE OF THE NL-TOOLS

The contractual partner provides assurance to Noblelane that all information it transmits or has transmitted to Noblelane on its behalf by another person is complete and accurate. Registrations by automated processes are prohibited.

4. SELECTED CONTENT OF THE TRANSPORTATION CONTRACT FOR THE BENEFIT OF THE CONTRACTUAL PARTNER

The contractual partner can only request the details for a contractual partner’s ride request described under Section 4 from the TSP if this has been agreed with Noblelane in the business service contract.

The following conditions apply to the claim for transportation of the user to be asserted directly against the TSP and to be procured by Noblelane:

4.1 RIDE TYPES, SERVICE CHANGES

Depending on local availability, the contractual partner can select ride requests that include a chauffeur (transfer rides, hourly bookings) or request a car to rent.

If the ride actually carried out involves additional expenditure of effort due to the contractual partner or guest's requests that differ from the initially requested ride, the TSP will accommodate these requests to the extent possible. The additional effort may result in additional costs that should be paid directly to the TSP. See Section 5 below for details.

Subject to availability, a contractual partner may request changes to the ride even after the conclusion of the contract but this may result in additional charges being applied, as described in Section 5.2.

4.1.1

In the case of a transfer, the displayed price shall be determined on the basis of a start and a destination address. An additional fee may be incurred if additional stopovers are requested and should be paid directly to the TSP (see Section 5 below).

4.1.2

An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a contractual partner or guest requests that the TSP completes the ride outside the city area of the pickup or if the number of kilometres or the duration in the relevant booking are exceeded, additional fees may apply, particularly due to the fact that the TSP must thereafter return to the city area of the pickup location.

4.2 PICKUP TIME

The agreed pickup time is the pickup time specified in the Noblelane booking confirmation.

In the event of an airport pickup or pickup at a long-distance train station for which the contractual partner has provided a correct flight or train number in its booking, thus enabling Noblelane to track of the arrival time of the flight or train, the agreed pickup time will be postponed in case the flight or train are late.

4.3 VEHICLE CLASS/VEHICLE MODEL, UPGRADE

Depending on the regional availability of the vehicle, the user can choose from different vehicle classes in its ride request (for example, “Business Class”, ”Business Van” or ”First Class”).

The vehicles shown in the NL-Tools are only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class Regional differences are possible.

It is possible for Noblelane to upgrade from the vehicle class “Business Class” to a higher vehicle class (such as “Business Van” or “First Class”) at any time at no additional cost for the user, depending on availability.
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4.4 TRANSPORT SAFETY, CONSEQUENCES

4.4.1 LUGGAGE, ANIMALS

The price in the booking confirmation includes the number of pieces of luggage that were specified in the booking form.

Excess luggage, bulky luggage such as a wheelchair, weapons or animals that the user wishes to carry along must be specified during the booking. The TSP may refuse the transport of luggage, weapons and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.

If the TSP permits the carriage of additional luggage, weapons and/or animals that were not stipulated in the booking, additional surcharges may be charged. The additional fee should be paid directly to the TSP.

4.4.2 TRANSPORT OF CHILDREN AND MINORS(A)

CHILDREN: The need for child restraints must be specified by the contractual partner in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.

(B) MINORS: The transport of unaccompanied minors can be rejected by the TSP. The determination of minor status will be made in accordance with the statutory provisions of the region in which the transport is to be performed.

4.4.3 INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE

The maximum number of passengers, number and size of pieces of luggage will be provided by Noblelane for a specific vehicle and is set out in a binding luggage policy.

The TSP may refuse to transport passengers or luggage if, in its opinion, the space and safety conditions do not permit such transport.

4.4.4 IMPEDED TRANSPORT

The TSP may refuse to transport a user if mandatory requirements (for example, resulting from applicable law) pursuant to this Section 4.3 have not been communicated or were not correctly communicated by the contractual partner in his ride request.

If transport is not possible for this reason, Noblelane shall still be entitled to compensation from the contractual partner under the business service contract for that specific transportation.

4.5 DELAYS

Exceptional situations such as striking air traffic controllers, inclement weather conditions, etc. can only be compensated to a limited extent. In these cases, longer waiting times or short-notice cancellations must be accepted by the contractual partner.

4.6 CANCELLATIONS, REBOOKINGS AND NO-SHOW RIDES

4.6.1 CANCELLATION

For transfer rides and hourly bookings, the cancellation is free if the time between the cancellation and the agreed pickup time is greater than 24 hours. If the time between the cancellation and the agreed pickup time is 24 hours or less, the full price must be paid. An effective cancellation can only be carried out using the cancellation function in the app or through the booking confirmation that the contractual partner received via email.

4.6.2 REBOOKINGS

Rebookings are generally treated as new bookings. The regulations for the handling of cancellations (Section 4.5.1 above) apply accordingly for the originally agreed ride. Accordingly, a claim for compensation by Noblelane for the originally agreed ride may remain in force.

4.6.3 NO-SHOW RIDES WITHOUT CANCELLATION, USER'S DELAY

In the event that a contractual partner or guest does not show up for a ride and does not cancel it (a “no show”), the contractual partner's claim for transport vis-à-vis the TSP shall no longer be applicable; however, Noblelane shall still be entitled to compensation from the contractual partner.

(A) FOR TRANSFER RIDES: A ride is considered to be a no-show if the contractual partner or guest does not appear within 20 minutes after the agreed pickup time at the agreed pickup location.

In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the contractual partner or guest does not appear within 60 minutes after the agreed pickup time at the agreed pickup location.

No-show rides must be fully compensated, but any waiting time surcharges will not be applied. This is not the case if the TSP and the guest have communicated by telephone about a later pickup time. Any waiting time surcharges are applicable, as described under Section 5.3.1 and are pay. As a general rule, there is no right to change the pickup time.

(B) HOURLY BOOKING: A ride is considered to be a no-show if the contractual partner or guest does not appear at the agreed pickup location after the end of the booked hours (calculated from the scheduled pickup time).

In the event of pickup at airports or long-distance train stations, a ride is considered to be a no-show if the contractual partner or guest does not appear at the agreed location after the end of the booked hours according to the pickup time.

A contractual partner shall be fully liable for no-show rides. This is not the case if the TSP and the guest have communicated by telephone about a later pickup time. The hourly booking always starts as described under Section 4.1.2 at the agreed pickup time. In this respect, any extensions of the hourly booking must be remunerated as described under Section 5.2. As a general rule, there is no right to change the pickup time.

4.7 BEHAVIOR DURING SERVICES INCLUDING A CHAUFFEUR

The following behavioral standards apply to the contractual partner of the TSP's transport services:

During the entire ride, applicable road traffic rules and regulations apply to all guests, particularly the obligation to wear a seat belt. The TSP's instructions must always be followed. The TSP bears the responsibility for safely completing the ride. Therefore, the guests are prohibited from opening the doors during the ride, throwing objects out of the vehicle and/or hanging out any part of the body or screaming from the vehicle. If guests wish to use any equipment or systems present in the respective vehicle, prior permission from the TSP is required.

Smoking is prohibited in the passenger compartment of the vehicles. If the contractual partner or a guest ignores this, the contractual partner must bear the costs of a vehicle cleaning and the resulting loss of serviceability.

The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.

4.8 BEHAVIOR DURING SERVICES WITHOUT A CHAUFFEUR

The following behavioral standards apply to the contractual partner of the TSP's rental services:

During the entire ride, applicable road traffic rules and regulations apply to the driver. The TSP's instructions must always be followed. The driver receives a rental agreement upon taking over the rental vehicle, in which all further details are explained. This separate rental agreement is concluded between the driver and the TSP and governs all formalities regarding the use of the rental vehicle.
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5. REMUNERATION AND PAYMENT

5.1 GENERAL PRINCIPLES

The booking confirmation specifies the remuneration claim by Noblelane.

Key factors for this amount (including reimbursement of expenses for the ride service provided by Noblelane) are: the selected vehicle class, the route, the length of time for advanced booking and the pickup time and (where applicable) pickup location.

Booking special requests, such as individual vehicle marking, intermediate stops, expansion of the hourly booking, more kilometers etc. may have the effect of increasing the price and should be paid directly to the FDL.

5.2 RIDE CHANGES

The contractual partner (and also the guest) may also change the ride request after the conclusion of the business service contract and, to the extent possible for the TSP, after the ride is started.

In the event of a contractual partner or guest requesting an upgrade of the ride or additional services (distance or number of hours), the actual service (total distance or number of hours) shall be agreed on with the TSP and paid to him directly. In the case of hourly bookings, any hour commenced shall be determinative for invoicing; in other words, the hour is rounded up from the first additional minute in the interest of better planning reliability.
If the booked distance or number of hours is shortened as compared to the booking, the agreed compensation shall remain unaffected.

5.3 OTHER CHARGES

5.3.1 WAITING TIMES FOR TRANSFER RIDES

In the case of transfer rides, no surcharges will apply for waiting times of up to 60 minutes after the agreed pickup time for pickups at airports or long-distance train stations. In all other cases, no surcharges will apply for waiting times of up to 20 minutes from the agreed pickup time. If the contractual partner or guest exceeds the included waiting time, the TSP is allowed to charge the contractual partner extra fees.

5.3.2 ADDITIONAL KILOMETERS FOR HOURLY BOOKINGS

Hourly bookings consist of the inclusive kilometers (per hour) communicated in the booking form (or by telephone). Additional kilometers have to be negotiated with the TSP and paid directly to him.

5.4 PAYMENT MODALITIES AND TRANSACTION FEES

The contractual partner receives an email with the booking details and an attached payment link after submitting the booking request. All credit card and payment provider fees are added to the total amount and borne by the customer. The user bears any transaction fees in the event of a payment by transfer (for example, due to different currencies or locally different accounts).

5.5 WARNING NOTICES, FAILED CREDIT CARD DIRECT DEBITING

For each payment warning notice, Noblelane may charge a reasonable reminder fee.

For failed credit card debit authorizations, Noblelane shall invoice the contractual partner for the expenses incurred for this (bank, credit card institution) and reserves the right to assert a reasonable processing fee per incident.

5.6 TRANSMISSION OF INVOICES, DUE DATE

Noblelane provides the user with the respective invoice electronically for download in the booking account, and the contractual partner also receives it as an attachment along with the booking confirmation email. The payment is due immediately, and the contract is only concluded once the payment has been received.

5.7 VOUCHERS

Vouchers are one-off and only redeemable individually and may not be combined with additional vouchers. They cannot be redeemed for cash.
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6. LIABILITY

6.1 GENERAL PRINCIPLES

Noblelane is liable for damages caused by Noblelane or its vicarious and service agents through intent or due to gross negligence. The TSP, including all the chauffeurs employed by the latter, are neither vicarious nor service agents of Noblelane for the performance of transportation services. Rather, Noblelane provides the contractual partner with a direct claim for transport services vis-à-vis the TSP.

In the event of damages caused by simple negligence, Noblelane is liable only for the violation of a material contractual obligation and only for foreseeable and typical damages. Material contractual obligations are those that enable the fulfillment of the contract in the first place and upon the fulfillment of which the contractual partner may ordinarily rely.

Limitations of liability are not applicable within the scope of warranties provided, in the event of injuries to life, the body and health, as well as for claims arising from the Product Liability Act.

6.2 CONTENT OF NL-TOOLS

Noblelane is not liable for the correctness, reliability, completeness and validity of the content and programs that are disseminated free of charge within the scope of NL-Tools, nor for damages that arise therefrom, except to the extent that those damages have been intentionally caused by Noblelane or are due to its gross negligence. This applies to all types of damages, particularly damages caused by errors, delays or interruptions in the transmission, in the event of disruption of the technical equipment and the service, incorrect content, omissions, loss or deletion of data, viruses or otherwise in the use of this online offering. Furthermore, Noblelane is not liable for the availability and functionality of the offered functions.

6.3 THIRD-PARTY WEBSITES

Noblelane accepts no responsibility for the content, freedom from error, legality and functionality of third-party websites referred to by means of links. Links are accessed at your own risk.

6.4 CORRECTNESS OF TRANSMITTED INFORMATION, DISRUPTION OF ACCESS

Noblelane accepts no responsibility for the correct and complete transmission of information and that it reaches users or chauffeurs in a timely manner. The content of the booking confirmation is excepted from this.

Noblelane is not liable for disruptions in the quality of access to the NL-Tools due to force majeure or due to events for which Noblelane is not responsible, particularly the failure of communication networks and/or gateways. Noblelane does not provide any guarantee that the website will function free of interruption and error or that any errors will be corrected.

6.5 INDEMNITY FROM THE CONTRACTUAL PARTNER

The contractual partner shall indemnify Noblelane for all claims and costs, including reasonable costs for a legal defense, which a third party asserts against Noblelane owing to a non-contractual use of the NL-Tools or because of a violation of these General Terms & Conditions.

6.6 OBJECTS LEFT BEHIND

No liability is assumed for objects forgotten in the vehicle.

7. AMENDMENT OF THE OFFER BY NOBLELANE

Noblelane reserves the right to change the NL-Tools at any time in a manner reasonable for the user in order to further develop and improve them qualitatively. Moreover, Noblelane has the right to temporarily or permanently terminate its offer via NL-Tools for a material reason, even without separately informing the contractual partner or user.

8. PROTECTION OF CONTENT, GRANT OF RIGHTS OF USE TO NL-TOOLS

The content contained within the framework of NL-Tools is protected by copyright law.

Noblelane grants the user the revocable right to use the NL-Tools according to its intended purpose conditioned on the case of compliance with these T&Cs. Any use beyond this scope (such as changes, copies, re-releases, transmission, dissemination or other non-intended purposes) is prohibited.

9. FINAL PROVISIONS

9.1 WHOLE AGREEMENT, WRITTEN FORM

These General Terms & Conditions constitute the entire agreement between Noblelane and the contractual partner for the contractually agreed services. There are no collateral agreements. Amendments and additions to this Agreement must be made in writing to be valid.

9.2 OFFSET, RETENTION AND ASSIGNMENTThe contractual partner may only set off against Noblelane’s claims and assert retention rights if their counterclaims are legally established or undisputed. This also applies to the contractual partner’s notice of defects.

The contractual partner may only assert retention rights from claims under section to the extent that they are based on the same contractual relationship.

The contractual partner is not entitled to assign claims from the contractual relationship to third parties without the express written consent of Noblelane.
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9.3 APPLICABLE LAW, COURT OF JURISDICTION

The law of the country Austria applies to all legal relations between Noblelane and the contractual partner.Place of fulfillment is Vienna.Exclusive place of jurisdiction is Vienna, insofar as the contractual partner is a merchant according to the Commercial Code, or, upon suing, has no fixed place of residence in Vienna. Legally binding jurisdictions remain unaffected.

9.4 INFORMATION ON ONLINE DISPUTE RESOLUTION

The EU Commission has an Internet platform for the online settlement of disputes (referred to as the "OS platform". The OS platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts or online service contracts. You can reach the OS platform through the following link: ec.europa.eu/consumers/odr.

Noblelane is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

9.5 SEVERABILITY CLAUSE

Should individual provisions of these T&Cs be or become ineffective, unenforceable or contain gaps, the remaining regulations will remain effective. The parties undertake to replace the ineffective, unenforceable or missing provisions with those that most closely approximate the meaning and economic purpose as intended by the parties.
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10. DISCLAIMER REGARDING TRANSLATIONS

The Terms and Conditions provided in English are for convenience only. In case of any discrepancies or inconsistencies between the German and English versions, the German version shall prevail. While we have taken reasonable steps to ensure the accuracy of the English translation, we do not accept any liability for errors, omissions, or misinterpretations arising from the translation. The legally binding version of these Terms and Conditions is the original German version.